Refund & Cancellation Policy

At sznlabs, we strive to ensure your satisfaction with our services. This policy outlines how we handle subscription cancellations and refunds to ensure a transparent and fair experience for all our users.

You may cancel your subscription at any time through your account settings or by contacting our customer support team. Upon cancellation, your subscription will remain active until the end of your current billing period.

To cancel your subscription through your account:

1. Log in to your app's account
2. Navigate to "Account Settings"
3. Select "Subscription"
4. Click on "Cancel Subscription"
5. Follow the prompts to confirm your cancellation

Alternatively, you can contact our customer support team at support@sznlabs.com to request cancellation of your subscription.

After cancelling your subscription:

• You will continue to have access to all subscription features until the end of your current billing period
• No further charges will be made to your payment method for future billing periods
• Your account will be downgraded to the free tier at the end of your current billing period
• Some data and features may become unavailable after your subscription ends

You can reactivate your subscription at any time by logging into your account and selecting a subscription plan. If you reactivate before your current subscription period ends, your existing subscription will continue without interruption.

We offer a 7-day money-back guarantee for new subscribers. If you are not satisfied with our services within the first 7 days of your initial subscription, you may request a full refund.

Refunds after the 7-day period may be considered on a case-by-case basis for the following reasons:

• Technical issues that significantly impair the functionality of our services and cannot be resolved by our support team
• Billing errors or duplicate charges
• Service unavailability for extended periods

We reserve the right to deny refund requests that do not meet these criteria or are made after the 7-day period.

To request a refund:

1. Contact our customer support team at support@sznlabs.com
2. Include your account details and reason for the refund request
3. Our team will review your request and respond within 2 business days

Approved refunds will be processed using the original payment method used for the purchase. Depending on your payment provider, it may take 5-10 business days for the refund to appear in your account.

If you received a promotional or discounted subscription, cancellation and refund terms may vary. Please refer to the specific terms provided during the promotional offer or contact our customer support team for details.

We encourage you to contact our customer support team before initiating a dispute or chargeback with your payment provider. Unauthorized chargebacks may result in the termination of your account.

We reserve the right to modify this Refunds & Cancellations Policy at any time. If we make material changes to this Policy, we will notify you by email or by posting a notice on our website prior to the changes becoming effective.

If you have any questions about our Refunds & Cancellations Policy, please contact us at:

Email: support@sznlabs.com